If you’re not completely satisfied with your purchase, you may return it within 30 days of receiving your order. We are committed to ensuring that you love what you buy, so if it doesn’t meet your expectations, feel free to send it back. All returns are processed within 14 days of receipt at our returns center, though it’s usually faster.
How to Return an Order:
We offer free returns via USPS, UPS, and FedEx. To return your item, follow these simple steps:
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Contact Us: Email our customer service team at [email protected] within 30 days of receiving your item, including your order number and reason for the return. Please note that used items cannot be returned.
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Send It Back: Drop off your package at your nearest USPS, UPS, or FedEx location, and remember to obtain a tracking receipt. Once we receive your returned item, we will process your refund within 30 days, although it’s typically faster.
Return Terms and Conditions:
- Items must be in original condition and unused.
- For health, safety, and hygiene reasons, items removed from their original packaging, stained, or damaged cannot be returned.
- We reserve the right to refuse returns that do not meet these conditions.
- This does not affect your statutory rights, and faulty items are exempt from these terms.
Order Cancellations:
If you wish to cancel an order, please contact us within 7 days of placing your order by emailing [email protected]. If canceled within this time, you will receive a full refund within 30 days.
For any questions or further assistance regarding returns, please contact us at [email protected] or call us at +84928659329. We are here to help!